Why Choose Samsung?
Samsung is a well-known brand of TVs, smartphones and home appliances. The 2021 American Customer Satisfaction Index ranked Samsung as the No. 1 home appliance brand in reliability and customer service. Samsung manufactures ENERGY STAR-certified washers and dryers. ENERGY STAR products use less energy than standard products without sacrificing quality. Samsung also strives to maintain a sustainable supply chain to further reduce its impact on the environment. The materials that this brand uses are sourced ethically and responsibly.
History
As a company that’s been around for over eight decades, Samsung has a long history of consistently pushing innovation and expanding into new markets. The founder didn’t have it easy when he started the company, but he pushed forward with his ideas.
Founding and Milestones
Lee Byung-chul started Samsung in 1938 as a trading company. Korea was under Japanese occupation at the time, and it wasn’t until 1945 that the Japanese occupation ended. Lee didn’t allow the war going on in his country to stop him. He expanded into other industries over the next 30 years since starting the company, including insurance, securities, textiles, food processing and retail.
It was in the late 1960s that Samsung started making electronics. In the mid-1970s, the brand got into construction and shipbuilding. When Lee died in 1987, the company was divided into five business groups: Samsung Group, CJ Group, Hansol Group, Shinsegae Group and Joongang Group.
Samsung Electronics invested a lot of money into research and development, which paid off well. It was the world’s largest consumer electronics maker, chipmaker and information technology company in 2017. The brand’s life insurance subsidiary was the world’s 14th largest life insurance company.
Samsung became a major international corporation in the 1990s. Its construction branch built Taipei 101 in Taiwan, Burj Khalifa in the United Arab Emirates and one of the two Petronas Towers in Malaysia. The brand’s mobile phones and semiconductors became popular in the ’90s as well. In 1993, Lee Kun-hee, the chairman of Samsung Group from 1987 to 2008, sold 10 subsidiaries to focus on three industries: electronics, chemicals and engineering. He reacquired the Sungkyunkwan University foundation in 1996.
Samsung has been manufacturing appliances for many decades. The brand’s first washing machine, Samsung Galaxy WM, was brought to market in 1974. It was a two-tub type of washer that washed clothes in one section and then spun them in the other section. A single-tub model that automatically washed and spun clothes was released in 1979.
Samsung was the first brand in South Korea to release a washing machine with a sanitize cycle: the High-Temperature WM SEW-60FX. In the ’90s, Samsung developed a washing machine technology it dubbed “Agipul.” This technology reduced damage to laundry, minimized tangled laundry and aimed to provide a hand-washed feel. Samsung was the leading brand of washers in South Korea at the time.
In 2008, Samsung introduced the Eco Bubble WM SEW-HAR149A, which reduced washing time, energy use and damage to clothing. It also enhanced wash quality. Another notable model that the brand released was the activ dualwash Washing Machine WA6700 in 2015. It featured a built-in pre-treatment sink, wobble technology that reduces tangles and a magic dispenser that efficiently dissolves detergent. We look forward to seeing what innovative technology Samsung comes out with next.
Production and Manufacturing
Products
The Samsung Flex Washer and Dryer combo aims to save you time by offering the capability of washing and drying two separate loads at the same time. The FlexWash washing machine has a 4.5-cubic-foot front-loading washer and a 1-cubic-foot top-loading washer all in one machine. It also features Steam Wash to remove stains, saving you time on pre-treating stained clothing. The FlexDry dryer has a standard large capacity section on the bottom and a delicates dryer on top. You can lay items flat to dry in the delicates dryer. This dryer also features Multi-Steam technology that helps remove wrinkles.
Samsung smart washer and dryers can connect to your Wi-Fi network for remote control. You can choose your cycles and receive suggestions from Samsung’s SmartThings app when you use a smart washer and dryer. Samsung washer and dryer Wi-Fi units also alert you through the app when your loads are finished. The brand has many different models with this feature to choose from.
The Samsung Smart Dial Washer and Dryer learns your favorite wash settings and displays them to make it faster for you to set your cycle. The washing machine in this Samsung smart washer and dryer set can sense the soil level of your load as well. To keep the inside drum fresh, the washer is built with CleanGuard antimicrobial technology. You can kill up to 99.9% of germs when you use the Steam Sanitize feature on the Smart Dial dryer. Super Speed Dry dries your laundry in up to 30 minutes. When you stack the units in this washer dryer set, you can operate the dryer through the washer dials.
Samsung VRT washer and dryers are built with vibration reduction technology for quieter washes and drying. The tub is designed to balance heavy loads more quietly as well. A popular product that Samsung offers is the 4.2-cubic-foot Front Load Washer with VRT Technology. It has a diamond drum that’s gentler on clothes. The washing machine also features Self Clean+ and Smart Care. Self Clean+ alerts you after 40 washes so that you can keep up with cleaning the drum. Smart Care is an app that troubleshoots your washing machine when it’s not working correctly. It offers solutions to the problem as well. There is a matching dryer for this washer if you need a Samsung front-load washer and dryer set. You can stack them or orient them side by side. The matching 7.5-cubic-foot Electric Dryer features Sensor Dry and nine preset drying cycles. It protects your clothes from heat damage by shutting off once they are dry.
Manufacturing
Samsung washer and dryer sets are made in South Korea and the U.S. Some of the brand’s front-load washers, however, are made in China. Samsung opened its U.S. factory for manufacturing home appliances in 2018 in Newberry County, SC. Thus, if you live in the U.S. and buy one of these appliances, it’s made in the U.S. The washer cabinets, bases and inner tubs of Samsung’s U.S. washing machines are made of blank steel.
Since the factory in South Carolina was opened, Samsung has expanded it to include an additional 151,000 square feet and two more manufacturing and assembly lines that have 20 presses and 30 injection molding machines. Over 800 full-time and contract workers are employed by the factory.
In celebration of opening their U.S. home appliance factory, Samsung donated 10 washing machines to Boys Farm and the Freedom and Hope Foundation, which are nonprofit organizations in Newberry County. One of Samsung’s inaugural washing machines was donated to the Newberry County museum as well. Boys Farm is a haven for boys who have difficult family situations. The Freedom and Hope Foundation provides recreational activities for retired wounded military service members and children who have life-threatening diseases.
Both front-load and top-load washers are made at the Newberry County factory. One production line is for front load and another is for top load. The workers can easily change which model they are manufacturing for the day within the product line. There is a customer satisfaction (CS) team at the manufacturing facility to handle quality control of the appliances. They ensure the incoming material sourced is of good quality and double-check the finished product before it goes to market.
There is also a quality management group to oversee the manufacturing process. They check that the correct procedures are being followed while manufacturing the appliances. The customer satisfaction team conducts transportation testing, too. They test the transportation of appliances to ensure they can handle the journey across the U.S. Potholes and the different types of climates in the U.S. are taken into consideration.
Key Facts
Many Samsung washer and dryer front-load models and other products made by the brand are ADA-compliant. Samsung strives for technological innovation for all. The brand works to simplify interfaces and include optional functions for people who have limited mobility. They listen to feedback from users and strive to create products that can address all needs. Samsung works with organizations like the American Foundation for the Blind and the Shepard Center to help make technology accessible to everyone. Some employees of the company have disabilities and thus provide additional insights for product design. If you have accessibility questions, you can contact the accessibility team through email or phone.
Samsung established an eco-management philosophy in the Samsung Environmental Declaration in 1992. The brand strives to be a leader in sustainable business practices and goes above and beyond government environmental regulations. They conserve resources, minimize emissions, increase the use of renewable energy and maximize energy efficiency. Sustainable materials are used during the design phase when possible, and products are designed to last long. Water use is minimized during production, and scrap materials are reused when possible. What can be recycled is also recycled. Other ways that Samsung operates in a sustainable way are by reducing the size of packaging, offering professional repair services to customers so that they get more use out of their products and operating take-back programs.
Samsung provides equal opportunities for employees and applicants. Inspired by the UN Guiding Principles on Business and Human Rights (UNGPs), Samsung created its own system for protecting human rights as it operates. The framework is designed to identify, prevent, mitigate and account for human rights violations that may occur within its business operations. Samsung only works with suppliers that take these same steps. Their suppliers and sub-suppliers must also protect human rights for Samsung to establish and maintain a partnership with them.
The Global Labor Issues (GLI) Committee actively manages labor and human rights. It includes a mixture of working-level employees and executives. They meet twice a week to discuss important issues related to labor and human rights. Any issues that need to be escalated go up to the Sustainability Council and then the top management. All employees must follow the Global Code of Conduct and Business Conduct Guidelines. Additional policies that Samsung has to protect especially vulnerable groups are the Student Worker Policy in China, Guidelines for Apprenticeship in India, Child Labor Prohibition Policy, Migrant Worker Policy and the Guidelines on Prevention of Harassment.
RBA on-site audits, Samsung Electronics Internal Risk Assessments and Human Rights Impact Assessments (HRIAs) are conducted to check for compliance with labor and human rights. These protocols also help monitor for improvement.
Warranty Information
Samsung washing machines, dryers and tumble dryers typically come with a two-year limited warranty. The warranty period begins on the date of purchase. For U.S.-made washing machines, the warranty only applies to products that were bought and used in the U.S. You must contact Samsung when there’s a problem with your appliance for the warranty to remain valid. Only a Samsung-authorized service center can provide warranty service. You’ll need to show the original receipt to prove your purchase.
In-home service is possible in some areas within the contiguous U.S. The appliance needs to be unobstructed and accessible from floor level for Samsung’s service technicians to provide in-home service. If in-home service isn’t available, Samsung might provide transportation to the service center.Parts may have a longer warranty. The washing DD motor part often has a 10-year warranty. Washing motor parts may have a five-year warranty. The stainless tub is often protected for three years, and the control board parts typically stay under warranty for two years. You need to check the warranty for your specific model to know for certain the terms and conditions. Dryers have similar terms for their warranty and typically come with a two-year warranty.
Samsung Appliance Parts
You can buy replacement parts for your washer and dryer on the Samsung Store Page on Amazon, or from Samsung’s Parts page on its website. Just enter the model number and part number to find available replacement parts. If you lose the owner’s manual or service manual for your washer-dryer, you can buy an electronic copy on Samsung Parts, too. Examples of washing machine parts you might be able to buy are stacking kits, switch door locks, wire diaphragms, fixer tubs, door glass, damper shocks and bolt hexes. Dry parts you could buy include belt-timing gears, thermistors, thermostats, duct heaters, case filters, rollers, gasket pads, switch doors and fans.
Check Out More Samsung Content From Washers & Dryers 360
Product Reviews
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Product Roundups
Check out all the popular Samsung washer and dryer models.
Press Releases
Get the latest news on Samsung products and programs.
Recalls
Worried about potentially faulty parts? See whether your model has been recalled.
Where To Buy
You can buy a Samsung washer and dryer from the brand’s website, Amazon or another trusted retailer.
Deals
Best Buy sometimes offers great deals on Samsung washers and dryers where you can get $130–$400 off. Some areas will also have a rebate of $100 available on select models. The Home Depot also offers sales on Samsung washers and dryers. Discounts range from $201 to $451. Delivery of Samsung washers and dryers from Home Depot is often free as well. Depending on your location and the model, you may have a $50 rebate available when you buy from Home Depot.
Similar Brands
Whirlpool and LG Electronics are two competing brands of Samsung. Common features of Whirlpool washers and dryers are two-in-one removable agitators, Load & Go dispensers, laundry pedestals, advanced moisture sensing and smart technology. Laundry pedestals give you storage space and increase the height of the appliances. Some Whirlpool models are smart all-in-one washer dryers that can wash and dry your clothes in one machine. You’ll also find Whirlpool washing machines with pre-treat stations.
LG Electronics has wash towers available that consist of a stacked washer and dryer. They also sell singular units if you want to set the appliances side by side. Like Samsung and Whirlpool, LG Electronics has smart models available. Some LG Electronics washers can clean your clothes in under 30 minutes. The glass doors on LG Electronics washers are often scratch-resistant and may feature chrome or rose accents.
Online Presence
You can follow Samsung on Facebook, Twitter and Instagram. The brand also has a YouTube channel that you can subscribe to and watch short videos of new products.
Contact Information
Samsung operates a call center in Greenville, SC, to serve U.S.-based customers. The brand’s website also has an online chat option. If you have an accessibility-related question, you can contact the accessibility team at accessibility@sea.samsung.com or 972-761-7123.
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Samsung is a quality brand of washers and dryers that always has cutting-edge technology available. The company constantly puts a lot of money into research and development. You can also feel good when you choose this brand because of their seriousness about sustainability and labor and human rights.
Is Samsung Right for You?
Samsung is a quality brand of washers and dryers that always has cutting-edge technology available. The company constantly puts a lot of money into research and development. You can also feel good when you choose this brand because of their seriousness about sustainability and labor and human rights.